Which customer expectations are shaping the future of retail?

Discover why great customer experiences start with great employee experiences, and the role of great digital tools in this equation.



Stay ready for every next step in your digital transformation journey

According to PricewaterhouseCoopers, companies with great employee experiences have 2.5x higher customer satisfaction rates and are over 30% more productive than those without.

Retailers know this. After surveying over 300 retail business decision makers in 7 countries, Workplace and Ipsos found that 67% of people wanted to provide simple and effective ways for employees to work together.

In this report, you’ll learn:

  1. 3 trends shaping the future of retail
  2. What rising customer expectations mean for retailers
  3. How to connect the customer experience with your people strategy
  4. How to complete a digital transformation checklist

Simply complete the form on this page to download the full guide.

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